Frequently Asked Questions
How much does a song cost?
Artists set their own price in UGX, with a 500 UGX minimum for premium songs. Artists can also release songs for free — those are clearly marked "Free" wherever they appear.
Do I need an account to listen to music?
No — anyone can browse and listen to free songs without an account. You only need to sign up when you want to buy a premium song or album.
How do I buy a song?
Open the song page and tap Buy. If you're not signed in yet, you'll be asked to create a free account first, then you can complete the purchase.
How do artists get paid?
Every sale is split between the artist, any credited producers, and Music Piloti, based on the terms shown when the song was uploaded. Artists can request a payout from their dashboard once they have a balance.
Can I upload music as a producer?
Producers register their own account and get credited on songs when an artist adds them as a producer. Producer credits carry a revenue share agreed at upload time.
I forgot my password — what do I do?
Self-serve password reset isn't available yet — reach out via the Contact page or this chat with the email address on your account and our team will help you regain access.
How do I report inappropriate content?
Reach out via the Contact page with a link to the song or profile in question. Our team reviews reports and can hide or remove content that violates our Terms of Service.
Didn't find your answer? Visit the Help Center or contact us directly.